ComfortDelGro is one of the world’s leading bus operators and a trusted partner to government. Internationally, we operate a fleet of over 3,800 buses in Singapore, more than 2,000 buses in the United Kingdom and 25 buses in Ireland.
Domestically, CDC operates over 2,500 buses across New South Wales, Victoria, the Northern Territory, Queensland and the Australian Capital Territory.
The ComfortDelGro Advantage – Global Smarts, Local Insights
Emerging and disruptive technologies are significantly redefining the business models underpinning sustainable, responsive and inclusive public transport. For nearly two decades, ComfortDelGro has been operating some of the world’s most challenging public transport networks and it’s this longstanding, multi-modal credential that will help inform smarter and more competitive local solutions.
As the world struggles with the effects of noise and air pollution, many cities and indeed countries are now considering a rapid move towards more environmentally friendly vehicles, including hybrids and electric.
In London, ComfortDelGro’s wholly-owned subsidiary, Metroline, has years of experience operating hybrid buses, with a fleet of over 700 double deck buses. This London experience has pioneered the successful launch of our hybrid fleet in Victoria, the largest in Australia.
After launching the world’s first all-electric, zero emission double deck bus in London in 2018 as part of a Transport for London pilot, Metroline now has a commercial fleet of 23 single-deck and 68 double-deck electric buses in operation, transporting around 22.4 million people across the city each year. Our London experience will prove invaluable when scoping electric bus trials in other parts of the world.
Building communities by linking people to places
For decades, public buses have been a constant in the transport landscape of Australia. They are the most common way to move people over short and medium distances in towns and cities as well as in most rural areas. Buses also play a crucial role in connecting different modes of transport.
Buses build social cohesion, helping people access education, work and healthcare. Buses are often the only transport option for people who don’t drive or own a car, have special mobility requirements or live in remote areas.
In Australia, CDC has provided safe, reliable, flexible and integrated bus services for the past 15 years. We partner government, local authorities, commuters and the community to deliver public transport solutions that build communities by linking people to places.
As a trusted partner, our focus is on the delivery of:
- Reliable Services
- Safer Journeys
- Best-in-class Customer Experience
- Continuous Innovation
Maintaining reliable services is critical in ensuring bus competitiveness and popularity. Ideally, buses keep to schedule and travel evenly along routes at a predetermined headway. In reality though, meeting on-time running targets amid changing traffic conditions and fluctuating passenger demands is challenging.
CDC’s Operations and Customer Centre is constantly monitoring changing traffic conditions to keep drivers and passengers informed so as to minimise journey disruptions.
For the past two years, CDC’s bus services in metropolitan Sydney have consistently exceeded the monthly On Time Running performance target of 95%.
Keeping our staff, our passengers, fellow commuters and the broader community safe is CDC’s top priority.
Our Operations and Customer Centre closely monitors all bus logistics from the time they depart the depot.
Our drivers are comprehensively trained to manage the safety systems on board including, where fitted, driver assistance technologies to help avoid collisions and prevent injuries and digital radio systems with duress capabilities.
Our drivers are also trained on how to stay safe and make sound decisions when confronted by difficult situations including managing anti-social behaviour, conflict and emergency.
Bus presentation in terms of cleanliness and appearance, comfortable seating, climate control and smooth driving combine to significantly influence the journey experience and overall passenger satisfaction.
In Victoria, CDC operates 90 bus routes across metropolitan Melbourne and regional Ballarat, Geelong and Mildura. In our surveys of nearly 450 passengers, we achieved a 90% satisfaction rating.
Access For All
Buses are often the primary transport option for people with special mobility requirements. Low floor buses comprise 90% of CDC’s fleet, making our bus transport more accessible and inclusive for people with special mobility requirements, for seniors and for parents with prams. Our drivers are also trained to professionally and respectfully work with passengers who require assistance to board.
As part of an initiative to better serve passengers with special mobility requirements, CDC has introduced priority seating on all buses in Victoria. These seats have distinct livery for clear identification and are located at the front of our buses to help reduce the risk of slips, trips and falls.
Good, Better, Best
Every year, CDC moves over 60 million people to where they want to go. To build and retain bus ridership, we need to provide a consistently superior passenger experience on each and every journey. CDC invests heavily in technology to improve our passenger experience.
Our passengers care about the environment. So do we. In managing our fleet, CDC aims to minimise well-to-wheel emissions and noise pollution. Our extensive trials have proven that hybrid buses are greener and quieter. In 2019, CDC successfully launched Australia’s largest eco-friendly bus fleet of 30 Volvo Euro 6 hybrid vehicles demonstrating our strong focus on sustainability and innovation. By 2022, 50 Volvo Euro 6 hybrid vehicles will be in service across our Melbourne metropolitan bus routes.
Our passengers care about safety. So do we. In Victoria and New South Wales, CDC has invested in the Mobileye driver assistance system which alerts drivers to potential accidents helping them to reduce accidents and improve driver and passenger safety.
Our passengers care about a smooth and comfortable ride. So do we. In NSW, we have invested in Telematics software to help us monitor and record individual driver habits and bus handling from hard braking and cornering to acceleration and speeding. Driver habits and bus handling are then assessed with targeted training programmes provided to improve the safety, smoothness and comfort of the ride.