Customer Experience

CDC believes customer experience is at the cornerstone of a successful and sustainable transport business.

Customer Experience

Customer experience

We aim for every journey – whether it’s a daily commute to work or an ad hoc social outing with friends – to build loyalty and be the customers’ transport preference. We are passionate about the role we play in people’s journeys and aim to provide best-in-class transport experience.

Transport is competitive and passenger expectations are also constantly changing. CDC strives to evolve to meet and anticipate changing passenger requirements. We are committed to improving transportation in every way possible for the benefit of our customers and local communities.

Customer First

We place the passenger at the heart of every decision we make. Understanding passenger habits and preferences from day to day and week to week better informs transport solutions in terms of ease, connectivity and comfort.

In addition to local intelligence, we also leverage interstate and international smarts in our efforts to deliver best-in-class passenger experiences.

Understanding our PassengersUnderstanding our Passengers

We know our passengers very well. We know their likes, dislikes and what’s on their ‘wish list’, which always helps when planning service upgrades or redesigns.

CDC drivers and service staff collect feedback directly from passengers every day. We also engage a partner agency to conduct satisfaction surveys and assess the popularity of new initiatives.

UK MetrolineProven Success

We’re committed to delivering great journeys which demand investment in innovative technology, systems, training and people.

In Australia, our bus operations consistently achieve high levels of passenger satisfaction. In addition to consistently achieving high scores in public transport satisfaction assessments, our people have been acclaimed over the years in industry awards.

In Singapore, we have won service excellence awards including the prestigious Land Transport Excellence Award, Excellent Service Award, National Kindness – Transport Gold Award and the Asia Pacific Customer Service Professional of the Year Award.

In London, our employees have been given awards such as the “Actions Above and Beyond the Call of Duty” Award by Transport of London and the Luke Rees-Pulley Award for Top London Bus Driver.

Global offices